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FAQs

Frequently
Asked
Questions

What time will you move my bins to the curb?

Our team begins routes early in the morning. We recommend having your bins accessible and ready by 2:00 AM on your scheduled collection day so we don’t miss you.

What if my bins aren’t out when you arrive?

If your bins are not accessible when we service your area, we will not be able to complete service that day. You will not be charged extra, but no credit is provided for bins that are unavailable (including bins that can't safely be moved out of your building (Premier/Concierge customers) without damaging other of your property (example: not enough space to get bin past your vehicle (we'll take a picture to show the situation should you question why we left it behind)).

What if my bins are locked in my garage?

We know most people keep bins in the garage. With our Premier Concierge Retrieval option, you just give us a keypad code or lockbox, and we handle everything. It’s exactly like how Amazon does secure garage deliveries — except for your trash bins.”

What happens if you miss my home?

If we fail to service your home due to an error on our part, please submit a Missed Service request. We’ll either return for a pickup or issue a credit for the next billing cycle.

I have extra, can you get that to the curb for too?

If you have an extra container or yard waste bag, we can take that for an extra fee (currently $2). You can use this form to make arrangements ahead of time, or just leave a note and we will carry it out to the curb and invoice you.

If you have other types of extra items (furniture, appliances, or anything else that you already have a city issued sticker for), you can use this form to request a quote.  ...OR, you can just flag down our trash transport person and ask them personally. Normally, they will accept all extra work and they negotiate the price (and get to keep the extra earnings as a 'tip'). Note: if the extra will amount to several trips, they may need to circle back to help you out after they complete the rest of their route.

How do I suspend service while I’m on vacation?

You can request a Vacation Hold by emailing us at support@metrocurbsidetransport.com. Please let us know your dates at least 5 days in advance. We’ll pause billing and resume service when you return

Can I change my service address without canceling?

Currently, subscriptions are tied to your service address. If you move, you’ll need to cancel your existing subscription (see below) and start a new one at your new location. This ensures our routes remain accurate and efficient.

How do I cancel my subscription?

You may cancel anytime by contacting us through the Support page or by emailing support@metrocurbsidetransport.com. Please allow 7 days before your next billing date to avoid being charged for the next cycle.

Is my payment information secure?

Yes. All billing is handled through Stripe, a leading secure payment processor. We do not store or have access to your full payment card details.

Do you provide service to apartment complexes?

Yes.  Use this form to contact us for a quote.

Can you clean my trash / recycle bins?

Happily. Use this form to get on our schedule.

Do you offer refunds?

Payments are non-refundable once a billing cycle begins. If we fail to deliver service within our control, we may issue a credit or an extra service visit. Please see our Refund Policy for details.

How can I contact customer support?

You can reach us by:

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