Refund Policy
Refund Policy for Metro Curbside Transport
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Effective Date: September 1, 2025
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At Metro Curbside Transport, we are committed to providing reliable and convenient trash and recycling bin service. Please review our refund policy below.
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1. Subscriptions
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Our services are offered on a monthly subscription basis, billed in advance.
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Subscription payments cover the upcoming service period and ensure continuous service.
2. Refunds
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Because service is scheduled and staffing is allocated in advance, payments are non-refundable once the billing cycle begins.
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If you cancel your subscription before the next billing date, no further charges will occur, but the current month’s payment will not be refunded.
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Partial refunds are not provided for unused days within a billing cycle.
3. Service Interruptions
If Metro Curbside Transport fails to provide service due to reasons within our control (e.g., operational error), we will:
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Offer a credit toward the next month’s subscription, or
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Provide an extra service visit at no additional charge.
This determination will be made at our discretion.
4. Cancellations
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Subscriptions may be canceled at any time by contacting us at support@metrocurbsidetransport.com or calling 515-375-2220.
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Cancellations must be requested at least 7 days before the next billing cycle to avoid being charged for the following month.
5. Questions
For any questions about our refund policy, please contact us:
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Phone: 515-375-2220