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Support & Customer Service

We’re here to help! If you need assistance with your Metro Curbside Transport subscription or service, you can use this page to find answers or contact our support team.

1. Missed Service

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If you believe we missed your home on your scheduled service day:
 

  • Submit a “Missed Service” request using our contact form.

  • Please include your name, service address, and the date of the missed pickup.

  • We will confirm and double back (if there's still time before collection happens for your street) or provide a credit where appropriate.
     

2. Lodge a Complaint or General Support

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If you have a concern, complaint, or need other support:

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3. Cancel Subscription

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You may cancel at any time:

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  • Email us at support@metrocurbsidetransport.com with “Cancel Subscription” in the subject line.

  • Please allow at least 7 days before your next billing cycle to avoid being charged for the following month.

  • Your service will continue through the end of your current paid period.
     

4. Suspend Service (Vacation Hold)

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Going away on vacation? You can temporarily suspend your service:

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  • Email us at support@metrocurbsidetransport.com with your requested dates.

  • We’ll pause billing for the hold period and restart automatically when you return.

  • Please provide at least 5 days’ notice before your next service day.
     

5. Change Service Address

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If you move to a new location:

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  • Currently, our payment processor, Stripe, does not allow a simple “transfer” of subscriptions between addresses.

  • To update your service address, you’ll need to:

    1. Cancel your current subscription at your old address.

    2. Start a new subscription for your new address by signing up again.

  • This ensures our route scheduling and records stay accurate.
     

6. Contact Information

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For all support requests:

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We aim to respond to all requests within 1 business day.

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